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Conflict is inevitable on any project but is it unpredictable? How you anticipate and deal with it will make the difference in terms of project, product and team success. This recording focuses on creatively managing conflict in today’s complex and stressful project environment. You will: learn the different conflict management styles, Self assess their style and how to adapt style depending on the situation, understand the various sources of conflict during the life of a project, and develop proactive tactics to manage the inevitable conflict that will occur during a project.

Conflict is inevitable on any project. How you anticipate and deal with it will make the difference in terms of project, product and team success. This recording focuses on creatively managing conflict in today’s complex and stressful project environment.

Catherine Daw, MBA, PMP, is President and Co-Founder of SPM Group Ltd. With over twenty-five years of experience, Catherine is a pioneer who consistently delivers results within a foundation of integrity, open communication and with a strong understanding of the linkage between strategy and initiatives. Her areas of expertise include: Project Management, Strategic Planning, Organizational and Operational Review, Implementation Planning and Execution. Catherine holds a BSc from Queen’s; an MBA from York and is a Project Management Professional (PMP). As a renowned expert, Catherine has delivered papers and workshops at a variety of conferences and is a regular contributor to a number of different publications. Most recently Catherine was named to the 7th annual PROFIT W100 ranking of Canada’s Top Women Entrepreneurs!